The safety and security of our guests, team and community is at the forefront of what we do. We are pleased to advice that Sofitel Queenstown has been certified by Bureau Veritas is operating to the highest cleaning and hygiene standards, supported by Accor’s ALL SAFE program.

During Alert Level 2 – the hotel will remain operational however some services will be restricted in line with government alert level conditions. These include:

*All guests and staff will be required to wear masks when in public spaces of the hotel. Guests may remove masks will enjoying our food & beverage facilities or during spa treatments.

*Left Bank Bistro breakfast will be operating with an a la carte menu only, and capacity limited to facilitate social distancing

*So Spa will be operating as normal, however any treatments requiring facial contact will sadly not be available

*So Fit will have a maximum capacity of 4 guests at a time